Refund Policy
Last Updated: July 23, 2026
At Kaalnix, every project is custom-built according to individual client requirements. Since our services involve professional time, expertise and development effort, refunds are handled carefully.
Custom Development Projects
Payments made towards the following services are generally non-refundable once work has commenced:
- Website Design
- Website Development
- Custom Applications
- API Integration
- AI Solutions
- Website Maintenance
- Technical Consulting
Advance Payments
Advance payments secure project scheduling, planning and resource allocation. Once development begins, advance payments are non-refundable.
Project Cancellation
If the client cancels a project before work starts, Kaalnix may consider a partial refund after deducting applicable administrative or consultation charges. After work has started, refunds are generally not available.
Milestone Payments & Client Delays
Payments made for completed milestones are non-refundable.
If the client fails to provide required content, approvals or communication for an extended period, the project may be placed on hold. Any resumption may require timeline adjustments and additional charges.
Change of Mind
Refunds are not provided for:
- Change of business plans
- Change of preferences
- Budget changes
- Personal reasons
- Project abandonment after commencement
Third-Party Expenses
Payments made towards the following third-party assets are non-refundable once purchased:
Duplicate Payments
Any accidental duplicate payment will be refunded after verification.
Exceptional Cases
Refund requests, if any, are reviewed on a case-by-case basis at the sole discretion of Kaalnix.
For billing or refund-related queries, please contact our finance team.
Billing Support Contact